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Robotics in finance - How will Shared Services Centers evolve over the next year?

Robotic Process Automation solutions are gaining immense popularity in finance, HR and IT. As indicated by the consulting company Deloitte*, over 50% of the largest companies in the world have already started work on RPA automation and nearly 20% are planning to implement such solutions. In Poland, nearly 280,000 people work in the modern business services sector**. Will the popularity of automation influence changes in the industry?

Almost everyone related to finance, HR structures, IT or logistics has heard about Robotic Process Automation. These solutions automate business processes and reduce the number of repetitive activities in office work. Thanks to the possibility of quick implementation and reliability, it has been gaining the trust of the largest employers and is an alternative to the difficult situation on the labor market. Experts predict that, over the next year, the largest Shared Service Centers will begin to invest in employee development and specialization so that the most basic tasks can be performed automatically.

Every year, the demand for qualified employees in the finance or HR sector increases, but finding the right candidates is becoming more and more difficult, says Krzysztof Czeczot, Managing Partner at ARC Consulting, a company implementing Archee, a proprietary RPA solution. Already, the largest companies are deciding to robotize repetitive processes to free up skilled employees in the organization. Thanks to this, they can assign employees to tasks requiring knowledge and skills. Repetitive activities are handled automatically with minimal team involvement, adds Czeczot.

RPA robots are currently most often used in the process of calculating taxes, invoicing, creating reports. They can also place orders or calculate bonuses and draw up employee attendance statements. The advantage of this type of tool is the elimination of errors and the ability to create and "train" the robot in a few weeks, not months.

At the end of 2019, interest in automation in Poland alone increased significantly due to the appearance of new legal regulations such as the white list of VAT payers, JPK and Split Payment, explains Czeczot.

For companies, training employees and entrusting them with additional tasks would significantly reduce efficiency. Thanks to the use of robots, tasks such as verification of companies on the white list, creating JPK files can be completely error-free and much faster.

* Deloitte Report: https://www2.deloitte.com/content/dam/Deloitte/tr/Documents/technology/deloitte-robots-are-ready.pdf

** ABSL Report: https://absl.pl/storage/app/uploads/public/5e2/573/c5d/5e2573c5d8534974849741.pdf